| Shipping - General Information
Shipping rates shown are actual cost to ship your product at the time of
calculation, and are updated from time to time to compensate for the rapidly rising fuel
costs to our carriers. Some rates for higher weights may appear cheaper than lower
weights, due to discounts for poundage. Other variations on zones are due to
averaging by state, or are because they may be shipped via a different carrier. All
items are sent fully insured and guaranteed to arrive in working order, or we will replace
or refund your purchase price (at our option), assuming you have noted the damage with the
carrier.
Shipping - Handling Damages
You MUST inspect each shipment for damage before signing, or you waive your rights to
make a damage claim with us and/or the carrier. This includes opening red light therapy system
boxes if necessary. For tanning lamps sent FedEx, you should always accept a
package even if damaged, then call us at 1-800-274-1744 and we will ship you replacement
lamps immediately. For red light therapy systems, you should always REFUSE the shipment if
it is damaged, then call us for a replacement. We can usually ship replacement lamps
or beds within one business day, and will do so at no expense to you, if you have noted
the damage with the carrier. All shipments that are refused without explanation or
authorization will be charged the full price of transportation.
Shipping Options (Overnight)
 UVA SunSystems will determine the best method for
shipping your products. For lamps, this is usually FedEx for orders of 72 or
less. If you need your products delivered by a specific method instead of our usual
shipping (FedEx, DHL, etc.) then you will have to call with your shipper number. There
will be a handling fee to cover packaging materials. If you choose this method, you
accept responsibility for damage as well. Overnight shipments are discouraged as
they have the highest incidence of damage, but they are available.
Shipping Returns (overview)
In the event a product is returned for any reason, customer is responsible for shipping
and handling costs (both ways), plus a fee if any packaging, parts or documentation is
missing. There is a restocking fee for certain items that are returned, and some
items can not be returned except for defect or damage in transit. Customer is
responsible for insuring that all lamps are the correct size, wattage and type for their
tanning bed and will be responsible for all transportation and restocking fees if the
wrong lamps are ordered and shipped. Visit our Support
Area for our policies on returns and damage.
Note: Due to the risks of damage when shipping outside of the continental US, we will only cover the cost of the lamps for damaged shipments to AK, HI, Canada and any other location outside the 48 contiguous states. Customer will be responsible for all shipping costs for subsequent shipments in the event of damage. |
